SUMMARY

Flávio Vinicius Ribeiro Santos

Software Engineer

About me Contact

About

Profile photo

Software Engineer and IT Analyst with experience in full‑stack development (PHP, Python) and infrastructure support. I work on implementing and managing corporate tools (Zendesk, Bitrix24), data analysis (Tableau) and observability (Zabbix), as well as Windows Server maintenance. I hold a postgraduate degree in Software Engineering, focused on development, architecture and testing, and I’m familiar with agile methodologies.

PHP Python Zendesk Bitrix24 Tableau Zabbix Windows Server Integrations

Profile

Quick facts.

  • Name
    Flávio Vinicius Ribeiro Santos
  • Location
    Araçariguama - SP
  • Current Role
    Látex São Roque | Balões São Roque | Luvas Sanro — Analista de TI
  • Languages
    English Intermediate • Spanish Basic)

Skills

A quick overview of my main skills (feel free to edit).

PHP (Full Stack)
Python
Integrations / APIs
Zendesk (Helpdesk)
Bitrix24
Tableau (BI)
Zabbix (NOC)
Windows Server
Tier‑3 Support
Agile methodologies
JD Edwards (Low Code)
Projetos Experiência

Projects

Zendesk Implementation + New Support Processes

Tools: Zendesk • Workflows • SLA

The company didn’t have a helpdesk tool—everything happened via phone calls and WhatsApp, with no real service metrics. After evaluating options and leveraging my previous experience, we implemented Zendesk for both IT and Customer Service.

Case
Development of Internal PHP Tools

Tools: PHP • SQL • PDO

I built internal PHP tools such as a Digital Production Checklist (to track raw‑material losses), an Engineering Project Portal (internal project requests), and an HR Training Request Portal.

DEV
Cloud Telephony Migration

Tools: PBX • Servers • Telephony

I led the migration from analog telephony to cloud telephony in record time—replacing handsets, adjusting cabling/network, configuring extensions/queues/routing rules, and implementing an IVR. I ran tests and validations to ensure a low‑impact transition and a significant gain in service stability.

Infra

Experience

IT Analyst / Software Engineer
Fábrica de Artefatos de Látex São Roque LTDA. • Aug 2021 — Present
São Roque, São Paulo - SP • Hybrid
  • Software development (PHP, Python, JD Edwards low‑code, and other languages as needed).
  • Tiered support for infrastructure and systems tickets.
  • Configuration and maintenance of Windows Server environments.
  • Helpdesk management (Zendesk) and corporate tools administration (Bitrix24).
  • Reporting and data analysis in BI (Tableau) and NOC dashboards (Zabbix).
Systems Development Analyst
TEX Soluções em Tecnologia LTDA. • Dec 2020 — Jul 2021
Pinheiros, São Paulo - SP • Remote
  • Tier‑1 support (bug fixes, improvements, and handling sensitive data).
  • Tier‑2 support (triage for integrated systems, bot analysis, and API maintenance).
  • Support lead in the Integrations squad and contributor to innovation projects.
Insurance Analyst
Alphaville - Barueri, São Paulo - SP • Hybrid
Cillo Martins Asses Adm. e Corretora de Seguros LTDA. • Jan 2018 — Nov 2020
  • Sales: auto, home, engineering risks insurance, among others.
  • On‑site work at dealerships (Nova Chevrolet).
IT Assistant (Apprentice)
Hospital Vila Nova Star • May 2016 — Apr 2017
Itaim Bibi, São Paulo - SP • On‑site
  • Support for the medical team’s computing needs and IT technical assistance.
  • Software support (Tasy) for the adult ICU and end‑user assistance.
  • IT support for the Quality department.

Education

Postgraduate Degree in Software Engineering
PUC Minas • Mar 2023 — Jun 2024
  • Focus on development, architecture, and testing.
  • Applying agile methodologies throughout the project lifecycle.
  • API and web service development.
B.A. in Business Administration
Universidade Paulista (UNIP) • Aug 2017 — Jun 2021
  • Business management with an emphasis on agile approaches.
  • Project analysis and management.
Technical Degree in Systems Development
ETEC Profª Ermelinda Giannini Teixeira • Jan 2013 — Dec 2015
  • Emphasis on Java applications.
  • Databases (MySQL, SQL Server).
Academic Volunteer Project
Building a PHP website to help people learn Brazilian Sign Language (Libras)

To make learning Libras easier, we built a website with an e‑learning experience, including video lessons and study materials.

Let’s connect

Reach out by email, WhatsApp, or LinkedIn. I’m happy to answer questions, chat about tech, and help however I can.

Phone/WhatsApp
(11) 93022-1692

Flávio Ribeiro • ©